Unmatched Service Expertise for Your Peace of Mind
At Helping Hand, we understand how essential safe, reliable equipment is to delivering first-class care. Our dedicated Service Department provides expert support for both new and used equipment across the entire Helping Hand range - as well as a wide variety of other mobility and manual handling products.
Whether it’s routine servicing, repairs, LOLER compliance, refurbishment, or technical advice, our highly qualified engineers are here to keep your equipment functioning exactly as it should
If you would prefer, you can contact us via email service@helpinghand.co.uk or telephone +44 (0) 1531 634468
Professional Hoist Installation From Industry Experts
With over 50 years of experience in the design, manufacture and installation of lifting solutions, we deliver safe, reliable systems tailored to any environment.
Our Complete Hoist Service Includes:
- Free survey & design service
- Standard straight-rail hoist systems
- Complex multi-room systems
- Freestanding, wall-to-wall or ceiling-fixed solutions
- Bespoke systems - built around your exact needs
- Hoist cassette upgrades for most existing systems, including compatibility with some third-party tracks
Take out a Helping Hand Service Contract
Our service contracts are designed to make equipment management simple, cost-effective and compliant - giving you peace of mind all year round.
Contract Benefits:
- 20% discount on all parts
- Half-price emergency engineer call-outs
- Extended warranty available for new Helping Hand products
- 2 visits per year for all lifting equipment - keeping you fully LOLER compliant
- 1 service visit per year for all other equipment
- Out-of-hours emergency call-outs
(subject to availability) - All LOLER checks include a full load test
- A LOLER or Service Certificate issued after every visit
- Flexible 1, 2, 3, 4, or 5-year contract options
ISO13485-Certified Quality
We’re proud to be one of the few UK service departments operating to the ISO13485 medical device standard.
This internationally recognised certification gives you complete confidence that:
- Every process meets strict quality and safety requirements
- Work is carried out by competent, trained specialists
- Traceability, documentation and governance are maintained at the highest level
- Risk management is built into everything we do
It’s your assurance that your equipment is serviced to a medically recognised standard of excellence.
Why Choose Us?
Our service contracts are designed to make equipment management simple, cost-effective and compliant - giving you peace of mind all year round.
- Over 100,000 spare parts in stock at our Ledbury warehouse, across HH and other leading manufacturers
- All engineers hold Advanced DBS and/or Disclosure Scotland certification
- Proven, cost-effective maintenance that extends the working life of your equipment
Specialist Equipment We Support
Our engineers are trained to service and repair a wide range of equipment, including (but not limited to):
All makes and models of hoists
Comprehensive servicing and repair for ceiling, mobile, and fixed hoists of all brands, ensuring safe operation, compliance, minimal downtime, and reliable lifting support in any setting.
Chairs & beds
Expert maintenance and repairs for profiling beds and specialist chairs, supporting comfort, safety, and functionality across care, clinical, and home environments for all users.
Acheeva®
Dedicated servicing and repair for Acheeva® postural care stations, maintaining performance, safety standards, longevity, and consistent reliability in demanding care settings everyday professional environments.
Shower trolleys
Planned maintenance and responsive repairs for shower trolleys, ensuring smooth operation, patient safety, infection control compliance, and dependable performance in wet environments across care facilities.
Changing tables
Servicing and repair for height-adjustable and specialist changing tables, supporting safe transfers, reliability, and long-term use in education, care, and clinical settings for all users.
Standing frames
Specialist servicing and repairs for standing frames, ensuring structural integrity, safe positioning, smooth adjustments, and ongoing therapeutic support for users in home school and clinical.
Walkers
Inspection, maintenance, and repair for walkers and mobility aids, ensuring stability, safety, correct adjustment, and confidence for everyday mobility at home and community settings use.
Baths & sinks
Servicing and repair for assisted baths and clinical sinks, maintaining hygiene, safe operation, water control, and compliance within care environments across nursing and hospital facilities.
Explore our product solutions:
Let’s keep your equipment working for you.
Have questions or want advice for a specific product? Tell us a little about your equipment and any issue that you may be having with it. A member of our team will get back to you with practical next steps and options.
If you would prefer, you can contact us via telephone +44 (0) 1531 634468
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