Helping Hand Service & Repair

Our own service engineers keep your equipment safe, LOLER compliant and working for longer. We look after Helping Hand products and equipment from other leading manufacturers, and keep over 100,000 spare parts in stock at our Ledbury warehouse.

• Service contracts
• What's included
• How it works
• Mobile hoists
• Repairs & parts
• Questions

Service contracts

A Helping Hand service contract makes looking after your equipment simple, cost-effective and compliant, giving you peace of mind all year round. Contracts run for 1, 2, 3, 4 or 5 years, and can cover Helping Hand equipment and equipment from other manufacturers.

What's included

• 2 visits a year for lifting equipment such as hoists and slings, keeping you fully LOLER compliant. One of the visits includes the service.
• 1 service visit a year for all other equipment.
• Every hoist LOLER check includes a full load test, and slings get a thorough examination.
• A LOLER or service certificate emailed to you after every visit.
• 20% off spare parts for the equipment on your contract.
• Half-price extra engineer call-outs, for example for a breakdown.
• Out-of-hours emergency call-outs (subject to availability).
• Extended warranty available on new Helping Hand products.
• On contracts of 2 years or more, free tape changes on Helping Hand Skyframe (every 2 years) and Skylark (as needed) ceiling hoists.

How it works

1. Buy online, or get a quoteHave a mobile hoist? Buy a 12-month mobile hoist service contract online. For other equipment or longer contracts, tell us what you'd like covered and we'll send you a quote; the price per item is lower if you have more than 5 pieces of equipment.
2. Pay at the startPayment is made at the start of the contract, so you get the discounts on parts and call-outs straight away.
3. We book your visitsOur Service Planner contacts you before each service or LOLER visit to arrange a date that suits you. Visits are usually Monday to Friday, 9am to 4.30pm, not including bank holidays.
4. Your engineer visitsLifting equipment has a LOLER test every six months, and one of those visits includes the service. Other equipment has one service visit a year. All our engineers are LOLER trained, hold Advanced DBS or Disclosure Scotland clearance and carry ID cards.
5. You get your certificateWe email your LOLER certificate or service sheet after the visit. It lists any issues or further work, and if more work is needed we'll send you a quote.
6. Help between visitsIf something goes wrong, you get half-price engineer call-outs and 20% off parts. In an emergency out of hours, contract customers can call us for advice, and an engineer visit may be possible.

Good to know

• You can add equipment to your contract at any time. A like-for-like replacement is added at no extra cost; for extra equipment we'll send you a quote first.
• Please make sure the equipment is available, clean and ready for inspection on the day. If we can't get to it, there may be a charge to come back.
• Schools: please tell us your term dates when we book, and we'll do our best to visit when you're open.
• Read the full service contract terms.

Mobile hoist service contracts

Already have a mobile hoist, from us or another maker? Buy a 12-month service contract online and our Service Planner will be in touch to book your first visit. Buying a new mobile hoist from us? You can add engineer set-up, a 12-month service contract, or both, on the hoist's page.

Engineer set-up	£205.20
Engineer set-up with a service contract	£100.80
12-month mobile hoist service contract	£237.60

Prices include VAT. Delivery of the hoist is charged separately.

Buy a hoist service contract Shop mobile hoists

Repairs and spare parts

Need a repair, a one-off service or a spare part? Contact our service team on 01531 634468 or service@helpinghand.co.uk. We stock parts for Helping Hand equipment and for other leading manufacturers.

Questions

What is LOLER?

LOLER is the Lifting Operations and Lifting Equipment Regulations 1998. Equipment used to lift people, such as hoists and slings, must be thoroughly examined by a competent person at least every six months. Our LOLER visits do this, and you get a certificate to show it's been done.

How much does a service contract cost?

It depends on your equipment and how many pieces you have. A 12-month contract for one mobile hoist is £237.60 including VAT, and the price per item comes down if you have more than 5 pieces of equipment. Call or email us for a quote.

Can you service equipment from other manufacturers?

Yes. We service other manufacturers' equipment and keep many of their spare parts in stock. Tape changes on other manufacturers' hoists are charged at their current prices.

What does the extended warranty cover?

With a service contract, the extended warranty gives you free spare parts (not batteries) and free engineer call-outs on Helping Hand equipment. It doesn't cover damage that isn't our fault or misuse, and it depends on the age of the equipment.

When will the engineer arrive?

Visits are usually between 9am and 4.30pm, Monday to Friday. We'll give you an estimated time, but we can't guarantee one because of other visits and traffic. If you need a visit outside these hours, ask us; there may be an extra charge.